Refund and Returns Policy

At FisioRest, customer satisfaction is our priority. Please review our refund, return, and cancellation policies below before making a purchase or requesting a return.

1. Return Policy Overview

  • Return Window: Returns are accepted within 60 days of receiving your product. If 60 days have passed since delivery, we cannot offer a refund or exchange.
  • Eligible Criteria: Returns are only accepted for products with proof of functional defects and must be in their original packaging.
  • Change of Mind: We do not offer refunds if you simply change your mind. Exceptional circumstances may be considered on a case-by-case basis at our discretion, provided you have proof of purchase.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

2. Non-Returnable & Exempt Items

The following items are strictly non-returnable:

  • Gift cards
  • Custom-made products
  • Downloadable software products
  • Intimate, sanitary, health, and personal care items
  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Hazardous materials, flammable liquids, or gases

3. Order Cancellations

  • Cancellations are only accepted for full-priced items within 60 minutes of order placement.
  • Because we process orders quickly, cancellations are strictly time-sensitive. If you need to cancel within this timeframe, please contact us immediately at [email protected].

4. How to Request a Return or Exchange

  1. Initiate Request: Email us at [email protected] with your proof of purchase and evidence of the functional defect or damage.
  2. Exchanges: We only replace items if they are defective or damaged upon arrival.
  3. Approval & Instructions: Once your request is reviewed, our support team will provide instructions on how and where to ship your item.

5. Refund Process

  1. Inspection: Once we receive and inspect your returned item, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
  2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a standard billing cycle.

Late or Missing Refunds

If you haven’t received your approved refund yet:

  1. Re-check your bank account or card balance.
  2. Contact your credit card company (it may take a few business days to post officially).
  3. Contact your bank to check for pending processing times.
  4. If you have completed these steps and still have not received your refund, please contact us at [email protected].

6. Shipping & Return Costs

  • Return Shipping: You are responsible for paying your own return shipping costs.
  • Non-Refundable Shipping: Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total amount.
  • Tracking & Insurance: If you are shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Final Processing: Refunds will only be finalized once we have confirmed receipt of the returned item and verified that all conditions are met.

Questions?

If you have any questions regarding our policy, please reach out to our team at [email protected].